General terms and conditions

1. Introduction

These general terms and conditions (hereinafter “terms”) set forth the rules and conditions for the use of our services offered by Branka Košir s.p. (hereinafter “provider,” “we,” “our”). By accepting these terms, you agree to comply with all the provisions they contain.

2. Ordering and Reservations

To book a massage, you must complete the reservation form on our website or contact us directly via phone or email. We will contact you to confirm the exact date and time of your appointment. Reservations are valid upon confirmation by the provider.

3. Payments

Payment for services can be made in cash or by other payment methods available on our website or at the time of booking. All paid services are completed and non-refundable, except in cases of an error by the provider or cancellation of the service by you in accordance with the cancellation policy.

4. Cancellation and Rescheduling

To cancel or reschedule a reservation, you must notify the provider at least 24 hours before the scheduled time. Otherwise, we reserve the right to charge the full amount for the service.

5. Rights and Responsibilities of the Client

The client must inform the provider of any health issues, allergies, or other specifics that may affect the performance of the massage or other services. The client is responsible for ensuring that they do not endanger their own or others’ health.

6. Rights and Responsibilities of the Provider

The provider strives to provide high-quality services in accordance with applicable standards and best practices. If, due to exceptional circumstances, we are unable to provide the service at the scheduled time, we will immediately inform you and arrange for an alternative appointment.

7. Personal Data and Privacy

Your personal data is handled in accordance with our privacy policy. We will use your data only for the purpose of processing your reservations and providing our services. You can read more about how we collect, use, and protect your personal data in our privacy policy.

8. Changes to General Terms and Conditions

The provider reserves the right to change these terms at any time. Any changes will be published on this website, and the changes will take effect upon their publication.

9. Dispute Resolution

In case of disagreements, we will attempt to resolve the dispute amicably. If this is not possible, the competent court in accordance with the laws of the Republic of Slovenia will resolve the dispute.

10. Validity of the Terms

These general terms are valid from the day of their publication on our website. By confirming the reservation or order, the client confirms their agreement with these terms.